Insight and advice from our expert team
NEW ARTICLE
The Little Engine That Could
From its origins as a small startup, CloudWave has evolved into a global leader in Contact Centre as a Service, expanding across continents and driving innovation in customer experience. Our journey reflects a commitment to excellence, cultural diversity, and delivering cutting-edge solutions that transform how businesses connect with their customers.
NEW ARTICLE
The Little Engine That Could
From its origins as a small startup, CloudWave has evolved into a global leader in Contact Centre as a Service, expanding across continents and driving innovation in customer experience. Our journey reflects a commitment to excellence, cultural diversity, and delivering cutting-edge solutions that transform how businesses connect with their customers.
NEW ARTICLE
The DIY Myth - Should we build our own contact centre?
Should we build our own contact centre? While many emerging platforms encourage a 'DIY' contact centre approach, these come with some potential pitfalls. In this article, Gavin Metcalfe shares his experiences and expert opinion on the topic.
NEW ARTICLE
Demystifying AI for the Mid-sized call centre
Clarifying the emerging role of AI within contact centres around the world.
NEW ARTICLE
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
There are various ways to report on data insights, and paginated reports is one of them. Paginated reports are essential documents that contain critical business information for end-users. For decades, paginated reports have been the standard business reporting format.
The DIY Myth - Should we build our own contact centre?
Are you getting the most out of your CRM and Contact Centre?
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
Amazon Connect adds an additional 24 contact and agent metrics to access programmatically
Amazon Connect now allows contact center managers to join ongoing chats
Amazon Connect Cases now supports creating rules for monitoring and updating your cases
Amazon Connect Cases now supports creating rules for monitoring and updating your cases
.svg){kind=logo}
