Gavin Metcalfe

I am passionate about solving customer problems with technology. It’s an exciting time as democratised technology innovations are enabling businesses of any size to create advanced, personalised, contextual experiences for both agents and customers. I work in the real world, listening to customers, building trust, and recommending solutions that will provide a step change for the customer's business. My solutions and products enable immediate and longer terms benefits for organisations, solving real-world problems by leveraging our own developed IP along with a strong eco-system of partners to repeatedly deliver optimal outcomes for customers. My career spans customer service, projects, product management and sales across a variety of industries. My career highlights demonstrate my capacity to develop high-performing teams to provide business outcomes which enable growth. I have over 20 years’ of experience in the London, New Zealand and Australian technology markets. I own CloudWave’s Product Strategy and Management along with our consulting team.’