Dane Maddox

I am passionate about all things cloud – the speed we can deliver solutions, and the agility it provides. When done right in the contact centre space, teams can focus on the thing that matters most – the customer experience. I’ve spent my career in the Contact Centre technology space – and more recently in the AWS and Twilio ecosystems. The platforms have grown over time and matured to be able to offer organisations of any size world-leading technology to support their customer service aspirations. CloudWave takes these amazing technologies and makes them even easier and faster to consume. Working at CloudWave, I develop technology strategies, build designs, work on customer projects and help build our own SaaS solutions.