CONTACT CENTRE GLOSSARY

GDPR Compliance

Adherence to General Data Protection Regulation (GDPR) guidelines to protect personal data and privacy rights of individuals within the European Union (EU).

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What is GDPR Compliance

GDPR Compliance is adherence to General Data Protection Regulation (GDPR) guidelines to protect personal data and privacy rights of individuals within the European Union (EU).

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Benefits and Features

1. Data Protection: Ensures the protection and privacy of personal data through transparent data handling practices and consent mechanisms. 2. Legal Compliance: Demonstrates compliance with GDPR regulations to avoid fines and penalties for non-compliance. 3. Customer Trust: Builds trust and confidence among customers by respecting their privacy rights and ensuring secure handling of their personal data.

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Challenges and Considerations

1. Regulatory Complexity: GDPR compliance involves complex requirements and obligations, requiring comprehensive policies, procedures, and security measures. 2. Data Governance: Maintaining accurate records of data processing activities and implementing data protection measures may pose governance challenges. 3. Data Subject Rights: Ensuring compliance with data subject rights, such as data access and deletion requests, requires efficient processes and systems for handling and responding to such requests.