Transforming Client Care: A Feedback Story with NEONNOW Contact Centre Software

Summary

In the realm of supporting NDIS (National Disability Insurance Scheme) clients, effective communication is paramount. As a client of NEONNOW, UR Supported has witnessed a remarkable shift in how they engage and assist their clients, leading to enhanced compliance and greater satisfaction. UR supported provide Technology services to NDIS providers and have partner with CloudWave to provide NEONNOW as an afterhours contact centre for NDIS provider, Patheon Care.

Meet me (Ryan), the operations manager at UR Supported, a leading provider of disability support software services. With NEONNOW Contact Centre Software seamlessly integrated into their operations, my team has experienced a significant transformation in their client interactions.

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Ensuring Compliance Through Detailed Transcriptions

I vividly remember the challenges of ensuring compliance in client communications before adopting NEONNOW Contact Centre Software. Despite thorough training, maintaining consistency and adherence to regulatory standards was an ongoing concern. However, with NEONNOWs advanced transcription feature, every conversation is now meticulously documented and securely stored.

NEONNOW's transcription capabilities have revolutionized how we ensure compliance, With detailed records of each interaction, we can confidently demonstrate our commitment to regulatory standards. It provides peace of mind, knowing that we're consistently meeting the requirements set forth by the NDIS.

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Round-the-Clock Support for Client Satisfaction

One of the most significant improvements UR Supported observed after implementing NEONNOW was the increase in client satisfaction. With the software's ability to handle inquiries outside of traditional business hours, clients now have access to dedicated support whenever they need it.

Our clients rely on us for critical support, and NEONNOW enables us to be there for them around the clock, Whether it's a late-night concern about services or a weekend query about funding, having a reliable helpline enhances our clients' trust in our ability to support them. It's made a noticeable difference in their overall satisfaction and confidence in our services.

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A Trusted Partner in Client Care

For myself and the UR Supported team, NEONNOW Contact Centre Software is more than just a tool – it's a trusted partner in delivering exceptional client care. From maintaining compliance through accurate transcriptions to providing round-the-clock support, NEONNOW has become an invaluable asset in their mission to empower and assist NDIS clients.

The support we've received from NEONNOW has been exceptional, They understand the unique needs of our organization and have tailored their solutions to meet those needs. With Cloudwave, we're not just managing client interactions – we're elevating the standard of care for NDIS participants.

We have two happy customers, Patheon Care with their afterhours contact centre and UR Supported, as a new reseller of NEONNOW.

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