How Devonport Physio Adopted NEONNOW

Devonport Physio is a leading provider of physiotherapy services in the Devonport area.

The company has been in operation for over 20 years and has a team of experienced and qualified physiotherapists. Devonport Physio offers a wide range of services, including physiotherapy assessments, treatment plans, and rehabilitation programs.
‍

In 2022, Devonport Physio decided to adopt a cloud contact centre solution. The company had been using an on-premises physical voip phones and cloudPBX for many years, but it was no longer meeting the company's needs. The on-premises Phones was expensive to maintain and upgrade, and was not scalable.
‍

Devonport Physio conducted a thorough evaluation of several cloud contact centre solutions before selecting NEONNOW. The company was impressed with NEONNOW's features, flexibility, and scalability. NEONNOW also offered a competitive price point.
‍

NEONNOW's team took the time to understand Devonport Physio's business needs. They worked with the company to design a solution that met its specific requirements. The solution included a suite of features that helped Devonport Physio improve its customer service, including:

·         Automated call answering

·         Interactive voice response (IVR)

·         Chatbots

·         Email management

·         Social media integration

‍

NEONNOW's cloud contact centre solution has helped Devonport Physio improve its customer service in several ways. The solution has made it easier for customers to contact the company, and it has helped Devonport Physio to provide more timely and accurate responses. The solution has also helped Devonport Physio to save money on its telephony costs.

‍

NEONNOW has brought the following benefits to Devonport Physio Business:

• Increased customer satisfaction: Devonport Physio has seen a significant increase in customer satisfaction since adopting NEONNOW's cloud contact centre solution. The company's Net Promoter Score (NPS) has increased by 15%.
• Improved efficiency: NEONNOW's cloud contact centre solution has helped Devonport Physio to improve its efficiency. The company's receptionists are now able to handle more calls per hour, and they can resolve customer issues more quickly.
• Reduced costs: NEONNOW's cloud contact centre solution has helped Devonport Physio to reduce its costs. The company no longer must maintain an on-premises phones, and it is able to save money on its telecommunications costs.

‍

Conclusion

‍
Devonport Physio is very pleased with NEONNOW's cloud contact centre solution. The company has seen a significant improvement in its customer service since adopting the solution, and it has been able to save money on its contact centre costs. Devonport Physio would highly recommend NEONNOW to other businesses.

‍