NEW ARTICLE
NEONNOW - New Release Version 3.17
Release 3.17 features external directories with Microsoft Azure / Teams integration, an improved phonebook experience, Outbound Preview dialling and more.
![NEONNOW - New Release Version 3.17](https://cdn.prod.website-files.com/641aedf5244b75d0693531ff/65dbfd8dc5e12591def5b89e_AG.png)
Release 3.17 features external directories with Microsoft Azure / Teams integration, an improved phonebook experience, Outbound Preview dialling and more.
Release 3.17 features external directories with Microsoft Azure / Teams integration, an improved phonebook experience, Outbound Preview dialling and more.
This release comes with several important visual changes and as such, we recommend you understand and share these changes where necessary.
(Desktop) The new directory and dialpad experience (the animation may take a few seconds to load)
(Softphone) The new directory and dialpad experience (the animation may take a few seconds to load)
We’ve improved the directory in NEONNOW. Some of the key changes are:
A before and after of some of the changes.
(Desktop) NEONNOW header bar (Before, one directory icon)
(Desktop) NEONNOW header bar (After, separate dialpad and directory icons)
(Softphone) NEONNOW sidebar (Before, one directory icon)
(Softphone) NEONNOW sidebar (After, separate dialpad and directory icons)
Before
After
Create a Contact (Before)
Create a Contact (After)
Contact (before)
Contact (after)
The dialpad has been moved out of directory and in to its own drawer (desktop) and page (softphone). It’s got more space, so on smaller screens you won’t have to scroll to hit the dial button. You can no longer leave it open or move it around, similar to directory.
Use the new Dialpad icon in the header (desktop) or sidebar (softphone) to open it. On desktop you can also quickly switch between the dialpad and directory using the appropriate icon in the top right of the directory/dialpad drawers.
We’ve also added support for dialling emergency numbers in U.S Amazon Connect instances.
Before
After
Integrate with third-party directories using SCIM, such as Microsoft Azure or Okta.
Microsoft Teams presence can be enabled for Azure AD, giving agents the ability to see external contact presence.
Admin configuration of External Directories
Agent directory view of external contacts with Teams presence
Preferences follow the same pattern as the directory and dialpad, and now open in a fixed drawer on the right side of the screen (desktop). Preferences have not changed on softphone.
Preview dialling has come to NEONNOW! After outbound previews have been configured, Agents will be able to receive specific preview tasks, before triggering a call to the destination phone number. We’ll automatically carry over information about your campaign to your outbound call.
Reach out to us on how we can help with your preview dialling solution, as well as integrating with our Insights reporting for campaigns.
An example outbound preview task an Agent may receive
We've made some visual changes and some small quality-of-life improvements which bring the desktop version of interaction history more in line with softphone:
Before: Interaction History on desktop
After: Interaction History on desktop
We’ve updated some text and added clearer help on the templated responses page.
Based on the above Admin changes, we’ve slightly tweaked interaction outcomes for agents:
Wrap codes and interaction notes accordions in a connected call
If attached data has been configured to display badges, Agents will now see new visualisations for attached data.
Attached data with a “Gold Customer” badge
We're at the forefront of deploying cutting-edge contact centre technology, ensuring that our customers benefit from the latest innovations enhancing customer experiences and operational efficiency.
Contact us today to learn how we can transforming your contact centre with the power of NEONNOW and AWS.
Get in touch here
sales@neonnow.io