Robert Killory

I have 30+ years of business experience, with over 25 years in contact centers, working in all areas of contact centers: Call Center Management (for Customer Service, Collections and Telemarketing), Communications Technology (CCaaS, UCaaS, Predictive Dialers), Data Analytics, Compliance (TCPA, FDCPA, HIPAA, PCI, and others), and Cybersecurity. My approach of Incremental Real-time Solutioning allows me to immediately understand your needs and collaborate on tactical and strategic solutions to create immediate improvements while always working towards the long term goals agreed upon. Key industry verticals include Telecommunications, Energy, Healthcare / Life Sciences, Consumer Sales / Service, and many others. I have implemented and/or optimized contact centers on 6 continents, working with customers with local, national, and global scopes.