Knowledge Base

Knowledge Base is a centralized repository of information accessible to agents to assist in resolving customer inquiries and issues, ensuring consistent and accurate responses.

1. Agent Empowerment: Equips agents with comprehensive information to resolve inquiries efficiently. 2. Consistency: Ensures consistent and accurate responses, improving satisfaction. 3. Productivity: Reduces reliance on manual searches, increasing efficiency.

1. Content Maintenance: Regular updates and validation are required to ensure accuracy and relevance. 2. Accessibility: Agents need user-friendly interfaces to locate information quickly. 3. Quality Control: Content must be well-organized and up-to-date to support agents effectively.