Interactive Chat

Interactive Chat is a real-time messaging system that enables customers to communicate with agents or automated systems via text-based chat for assistance or support.

1. Real-time Communication: Facilitates instant communication between customers and agents for timely assistance. 2. Convenience: Offers customers an alternative communication channel for seeking help or resolving issues. 3. Efficiency: Allows agents to handle multiple chat sessions simultaneously, improving productivity.

1. Response Time: Timely response is crucial to maintain customer satisfaction and prevent frustration. 2. Technical Challenges: May encounter technical issues such as connectivity problems or system downtime. 3. Training Requirements: Agents need training to effectively manage chat conversations and provide accurate responses.